FAQ

The mattresses from roviva can be turned in any direction. The only mattress that has a "top" is the dream-away air natura mattress.

The lifespan of a mattress varies depending on the material and quality, but in general a mattress should be changed every 7 to 10 years. We can help you with this: Test beds

The mattresses are marked with the respective type and the corresponding degree of firmness. If the description differs from the delivery note or invoice, contact your specialist retailer retailer.

Of course. Everyone moves in their sleep. The roviva mattresses offer optimal lying comfort and the back and spine are always optimally supported.

Each roviva mattress has its own structure. You can find more information in our catalog, from your specialist dealer or from us in Wangen an der Aare.

The mattresses fit into any standard bed. If you need a custom-made mattress, e.g. made by a carpenter, you can contact us or your specialist retailer for more information. 

As soon as the mattress is unpacked and on the bed, you can sleep 😊

Our mattresses are available in the following sizes: 80x190 cm, 90x190 cm, 95x190 cm, 100x190 cm, 120x190 cm, 140x190 cm, 160x190 cm, 180x190 cm, 80x200 cm, 90x200 cm, 95x200 cm. 100x200 cm, 120x200 cm, 140x200 cm, 160x200 cm, 180x200 cm and in the extra lengths: 80x210 cm, 90x210 cm, 95x210 cm. 100x210 cm, 120x210 cm, 140x210 cm, 160x210 cm, 180x210 cm
80x220 cm, 90x220 cm, 95x220 cm. 100x220 cm, 120x220 cm, 140x220 cm, 160x220 cm, 180x220 cm
For special and oversized sizes, please contact us or your specialist dealer.

Our mattresses are available in heights of 18 cm, 19 cm, 20 cm and 24 cm.

For heights up to 20 cm, a standard fitted sheet fits perfectly. From this height, extra-high sheets are recommended.

You can try out our mattresses and slatted frames, as well as duvets, pillows and beds by appointment in our showroom in Wangen an der Aare or at a specialist retailer near you. 

Especially if you have problems, it is important that the bed system is tailored to your needs. The correct alignment of the spine and the appropriate ergonomic support relieves the strain on the musculoskeletal system. We recommend that you seek personal advice, where you can also try out the mattresses yourself.

Ensure good ventilation and choose mattresses with natural upholstery. We recommend that you take a look at the dream-away climaxx, evos and byblos mattresses.

Natural upholstery pads such as pure Swiss sheep's wool, the finest Swiss alpaca wool and soft tussah silk enhance our mattresses. Thanks to their high heat retention properties and ability to wick away moisture, they guarantee a balanced and natural sleeping environment. The Airvent perforation makes the pads even more breathable and elastic.

Our mattresses dream-away climaxx, air natura and byblos, as well as the mattresses from the collection range are metal-free. LINK Matratzen

Our mattresses with climate fiber pads are vegan and anti-allergic. LINK Matratzen

We recommend our mattresses up to a maximum body weight of around 130 kg.

The mattress versions with synthetic cushion pads are washable up to 60° C. After the wash cycle, pull the mattress cover back into shape. It is best to dry it lying flat on a terry towel. The cover can only be put back on the mattress core once it is completely dry.

Our products are sold to end customers exclusively through specialist retailers. You can find a list of our sales outlets under test beds or in the dealer directory.

Everyone has different feelings. What is right for your partner is not necessarily right for you. Only YOU can find your personal comfort mattress. Always visit a specialist retailer and get advice. Take enough time to try out the mattress. You are also welcome to get advice in our showroom.

All roviva models are available for you to try out. Advice over the phone is always difficult and does not necessarily lead to the desired result.

Neither, your ideal mattress should provide you with sufficient support and at the same time give you a comfortable lying experience. Get advice in our showroom without obligation.

We make (almost) everything possible. For more detailed information, contact our sales team.

Contact us

The insert frame forms the basis of our bed. It provides a large part of the support when sleeping. The mattress unfolds its comfort on it. The mattress and insert frame are coordinated components of a system. Both are developed together and in parallel at roviva in order to achieve the perfect sleeping experience. We therefore recommend that you give the insert frame sufficient consideration when buying a mattress and replace it together. 

Do you both sleep in the middle? Then we recommend a continuous mattress with just one base frame. If everyone sleeps on their side or the BMI of the couple is too different, you might prefer 2 separate mattresses and base frames that match your BMI.

We grant a full guarantee of 2 years on the usability of the mattress and the system frame under normal use, which includes material and processing defects. For repairs or replacements from the 3rd year onwards, the guarantee claim is reduced by 10% per year from the date of manufacture (pro rata guarantee to 10 years).

For system frames with electrically adjustable components, including drives and beds, we provide a 2-year full guarantee.

A 2-year guarantee applies to bedding (duvets and pillows). Within this period, production and material defects will be rectified by replacing or repairing defective components after they have been returned. For reasons of hygiene, used items will not be exchanged for new items.

The buyer bears the costs for transport and assembly in the case of warranty claims. The buyer is responsible for a replacement mattress during this period.

For reasons of hygiene, we can only take back clean products and inspect them for warranty claims

Our warranty service does not interrupt the current warranty period, nor does it start a new warranty period. The warranty period begins on the date of manufacture.

Not covered by warranty claims:

• normal wear and tear
• Consequences of improper use
• unsuitable adjustment to the weight and size of the sleeper and incorrect use
• Transport damage or other damage such as cracks, folds, torn off handles, defective zippers, soiling, e.g. through mildew stains (mould), consequential damage etc.
• Defects that are due to a bad, defective or unsuitable insert frame or underlay.

Please always keep your proof of purchase. In the event of a warranty claim, please first contact the retailer from whom you purchased your product. They will be happy to help you.

Every new product initially has a specific odour. You do not need to worry about this, as the odour is harmless in every respect and dissipates after a short time during use.

For reasons of hygiene, we recommend that you do not use a mattress for longer than 7-10 years. Your mattress has served you well during this time.

No, after washing, it is best to let the cover air dry for one to two days. Tumble drying can cause the mattress cover to shrink. Make sure that the exposed mattress core is not exposed to direct sunlight during drying.

Avoid exposing your uncovered mattress core to direct sunlight.

Mildew (mold) can form at low room temperatures and insufficient air circulation (e.g. box beds).

A room temperature of 16-20 C° with a humidity of 45-60% is ideal for your mattress.

Regularly airing the bedroom guarantees a healthy and pleasant climate for you and your mattress.

The mattress pads need to breathe in order to be able to release the moisture absorbed during the night back into the air during the day. Therefore, let the mattress air out for at least half an hour before putting it in bed.

Yes. Turn the mattress regularly (also lengthways), e.g. when you change the bed linen. This allows the materials to recover better and avoids one-sided wear.

The only exception is the dream-away air natura mattress. Its core structure is designed in such a way that the mattress does not need to be turned, but only rotated regularly (clockwise).

For regular cleaning, gently vacuuming the mattress is sufficient.

All removable mattress covers can be dry cleaned. Washable versions are specially marked. Please note the care instructions (sewn-in label).

For the washable versions with natural upholstery pads, select the wool wash cycle, hand wash cycle or gentle wash cycle at a maximum of 30° C. Only use wool detergent for washing and only fill the washing drum 1/3 full.

Do not spin the mattress cover.

Please note the sewn-in care instructions.

In the heart of Switzerland 😊 Here in Wangen an der Aare the mattresses and bed bases are produced with experience and passion. LINK Kontakt

The roviva mattresses are characterized by Swiss quality and craftsmanship. They offer optimal support for the body and combine precision and quality.

Our service is characterized by competence, friendliness and reliability. We offer you quick answers and direct contact with real people. We are also proud that our products are made in Switzerland. 

Roviva sets the sales prices for specialist retailers. The sales prices can be seen in the catalogs.
 

Many specialist retailers dispose of the old bed when delivering the new roviva products.
Just ask about this when ordering.

Dreamy Moonlight, Shazam