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Yes. Turn the mattress regularly (also lengthways), e.g. when you change the bed linen. This allows the materials to recover better and avoids one-sided wear.

Regularly airing the bedroom guarantees a healthy and pleasant climate for you and your mattress.

The mattress pads need to breathe in order to be able to release the moisture absorbed during the night back into the air during the day. Therefore, let the mattress air out for at least half an hour before putting it in bed.

A room temperature of 16-20 C° with a humidity of 45-60% is ideal for your mattress.

For regular cleaning, gently vacuuming the mattress is sufficient.

All removable mattress covers can be dry cleaned. Washable versions are specially marked. Please note the care instructions (sewn-in label).

Mildew (mold) can form at low room temperatures and insufficient air circulation (e.g. box beds).

For the washable versions with natural upholstery pads, select the wool wash cycle, hand wash cycle or gentle wash cycle at a maximum of 30° C. Only use wool detergent for washing and only fill the washing drum 1/3 full.

Do not spin the mattress cover.

Please note the sewn-in care instructions.

The mattress versions with synthetic cushion pads are washable up to 60° C. After the wash cycle, pull the mattress cover back into shape. It is best to dry it lying flat on a terry towel. The cover can only be put back on the mattress core once it is completely dry.

Avoid exposing your uncovered mattress core to direct sunlight.

We grant a full guarantee of 2 years on the usability of the mattress and the system frame under normal use, which includes material and processing defects. For repairs or replacements from the 3rd year onwards, the guarantee claim is reduced by 10% per year from the date of manufacture (pro rata guarantee to 10 years).

For system frames with electrically adjustable components, including drives and beds, we provide a 2-year full guarantee.

A 2-year guarantee applies to bedding (duvets and pillows). Within this period, production and material defects will be rectified by replacing or repairing defective components after they have been returned. For reasons of hygiene, used items will not be exchanged for new items.

The buyer bears the costs for transport and assembly in the case of warranty claims. The buyer is responsible for a replacement mattress during this period.

For reasons of hygiene, we can only take back clean products and inspect them for warranty claims

Our warranty service does not interrupt the current warranty period, nor does it start a new warranty period. The warranty period begins on the date of manufacture.

Not covered by warranty claims:

• normal wear and tear
• Consequences of improper use
• unsuitable adjustment to the weight and size of the sleeper and incorrect use
• Transport damage or other damage such as cracks, folds, torn off handles, defective zippers, soiling, e.g. through mildew stains (mould), consequential damage etc.
• Defects that are due to a bad, defective or unsuitable insert frame or underlay.

Every new product initially has a specific odour. You do not need to worry about this, as the odour is harmless in every respect and dissipates after a short time during use.

Please always keep your proof of purchase. In the event of a warranty claim, please first contact the retailer from whom you purchased your product. They will be happy to help you.

For reasons of hygiene, we recommend that you do not use a mattress for longer than 7-10 years. Your mattress has served you well during this time.

Everyone has different feelings. What is right for your partner is not necessarily right for you. Only YOU can find your personal comfort mattress. Always visit a specialist retailer and get advice. Take enough time to try out the mattress. You are also welcome to get advice in our showroom.

All roviva models are available for you to try out. Advice over the phone is always difficult and does not necessarily lead to the desired result.

Neither, your ideal mattress should provide you with sufficient support and at the same time give you a comfortable lying experience. Get advice in our showroom without obligation.

We make (almost) everything possible. For more detailed information, contact our sales team.

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The insert frame forms the basis of our bed. It provides a large part of the support when sleeping. The mattress unfolds its comfort on it. The mattress and insert frame are coordinated components of a system. Both are developed together and in parallel at roviva in order to achieve the perfect sleeping experience. We therefore recommend that you give the insert frame sufficient consideration when buying a mattress and replace it together. 

Do you both sleep in the middle? Then we recommend a continuous mattress with just one base frame. If everyone sleeps on their side or the BMI of the couple is too different, you might prefer 2 separate mattresses and base frames that match your BMI.

Our products are sold to end customers exclusively through specialist retailers. You can find a list of our sales outlets under test beds or in the dealer directory.

We are available to answer any questions you may have. Please contact us via our contact form.
 

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